Shipping policy
Shipping Policy
Order Processing
All orders are processed within 4 to 7 business days after payment has been successfully confirmed.
Processing time includes order verification, preparation, quality control, packaging, and transfer to the shipping carrier. Business days do not include weekends or public holidays.
During periods of high demand, promotions, or holidays, processing may take slightly longer.
Shipping and Delivery
Once your order has been processed and shipped, the estimated delivery time is 3 to 7 business days.
The estimated total delivery timeframe is therefore approximately 7 to 14 business days from the date your order is placed.
Delivery times are estimates and may vary depending on the destination, carrier availability, weather conditions, customs procedures, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for the tracking information to update after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be shipped again.
Shipping Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:
- Carrier disruptions
- Severe weather conditions
- Public holidays or high-volume periods
- Customs inspections
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Shipping delays do not automatically qualify an order for cancellation or a refund while the package remains in transit.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check around your property and with other members of your household.
- Contact your local shipping carrier.
- Wait up to 48 hours, as packages may occasionally be marked as delivered before arrival.
If the package still cannot be located, contact us at vface2026@hotmail.com with your order number and tracking information so we can review the situation.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping cost.
Contact Us
For questions about shipping or your order, please contact us at: